Accounts Receivable Specialist Sample Job Description

Posts customer payments by recording cash, checks, and credit card transactions. Posts revenues by verifying and entering transactions form lock box and local deposits. Updates receivables by totaling unpaid invoices.

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Works with internal and external customers on a daily basis to collect and maintain accurate customer balances within the A/R system. Responsible for maintaining, updating, analyzing and reporting customer accounts in regards to sales, deductions and promotional activity. Oversees daily activities of the AP/AR Clerk relative to Accounts Receivable.

Job Results & Essential Functions

Customer Account Balances are Managed, Collected and Reported on

Essential Functions
  1. Analyzes customer credit data and recommends credit limits based upon degree of risk. Maintains files of customer credit data.
  2. Sets up and maintains customer and broker accounts in SAP with the approved credit limits and broker terms.
  3. Maintains customer notes of open items within AR Aging.
  4. Conducts timely clearing of over/under payments in accordance with BRF deduction procedures.
  5. Identifies, trends, and root causes all payment discrepancies. Looks into issues and gets root cause resolved.
  6. Works closely with Sales on all deduction programs and generates reports as requested.
  7. Maintains a good working relationship with retail sales team, customer service team, and brokers.
  8. Contacts and follows-up with customers via email, phone and customer websites for past due account collections and deduction paperwork.
  9. Communicates to Controller recommendations for corrective actions related to delinquent accounts and unsubstantiated customer deductions over $100.
  10. Reports on and analyzes trends in deductions and allowances in a proactive manner.
  11. Daily review of Customer Hold report and release orders as appropriate.
  12. Records and deposits monthly miscellaneous cash receipts.
  13. Oversees daily A/R workload, cash application and input of deduction clearing transactions by AR/AP Clerk.
  14. Generates manual invoices/adjustments for non-inventory transactions.

Customer Questions & Concerns are Addressed

Essential Functions
  1. Partners with Customer Service and Shipping to maintain integrity of customer accounts.
  2. Timely responses to customer requests.
  3. Researches, analyzes and validates all customer deductions relative to promotions, shortages, damages and pricing issues.

Standardized AR Processes

Essential Functions
  1. Ensures documentation of processes, which may include the development of flowcharts, guidelines, or other types of documentation.
  2. Develops written SAP End User Procedures related to Accounts Receivable and facilitates the development of individual customer notes, as appropriate.
  3. Maintains Customer’s Website Handbook including instructions and passwords.

Month End Closings Completed

Essential Functions
  1. Prepares month end journal entries and account reconciliations related to A/R and various accruals.

Critical Success Factors

Concern for the Customer

Asks the appropriate questions and gathers necessary information which guarantees that all relevant facts will be considered before a decision is made or an action is initiated. Displays effective language and speaking skills to professionally and successfully communicate needs or requirements to others.


Ability to demonstrate a broader understanding of his/her work processes in order to influence meaningful improvements that may impact other departments as well. Ability to integrate information from all sources to develop a well-informed, diverse perspective that can be used to optimize process performance.

Attention to Detail

Is thorough and precise in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Position Qualifications

Education & Experience
Associate’s Degree and two years of A/R, collections, credit related experience and/or an equivalent combination of education and experience. AR SAP experience required.

Computer Skills
• Basic Outlook skills as evidenced by creating and sending messages, working with address books, message handling, creating and using personal folders, scheduling appointments, working with meeting requests and managing tasks.
• Basic Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling, set tabs, change page orientation, sort, save, open and organize electronic files.
• Intermediate Excel skills as evidenced by the ability to use workbooks, create simple formulas, insert and delete data, create and edit charts, filter and sort lists, and format data, link data, create and edit charts, change page orientation, add headers and footers, filter and sort lists, format data, insert rows, enter and sort data and produce graphs and charts.
• Familiarity with SAP is a plus.

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