Business Analyst Sample Job Description

The Purpose of the Business Analyst is to review business processes in order to gain a complete understanding of current procedures, identify improvements, and document those processes.

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The Business Analyst works as a primary interface between Business Development, Technical Services and the business units in order to elicit, analyze, validate, document, communicate and manage requirements for new business projects through the entire lifecycle of the project. In addition, the Business Analyst provides regular reporting for KPIs, operational metrics, scorecards, dashboards and other efforts; as well as ensures Operations is utilizing the full capabilities of the ERP system.

Job Results & Essential Functions

Proposals for Work

Essential Functions
  1. Serves as the primary interface between the business units and Business Development for executing the requirements management process.
  2. Identifies and coordinates requirement inputs from different stakeholders.
  3. Analyzes and validates business and technical requirements for completeness and accuracy.
  4. Develops and maintains requirement traceability matrix to track requirements across the project lifecycle.
  5. Assists in translating high-level business requirements into detailed solution requirements.

Templates & Tools that Enable the Efficient Documentation of Proposals

Essential Functions
  1. Develops tools, templates and processes to ensure the company presents consistent and accurate proposals.
  2. Builds, validates and updates diagrams, models or other tools to describe business processes and conceptual information for communicating with customers.
  3. Provides training to end-users on the tools.

Equipment & Direct Labor Capacity Recommendations

Essential Functions
  1. Analyzes new business projects as they relate to equipment capacity to assist in the identification of when and if the company can take on the project.
  2. Provides assistance to Operations to understand the direct labor impact of new projects.
  3. Analyzes the direct labor impact of the production forecast to identify opportunities to improve labor utilization.
  4. Establishes models for primary Operations processes (equipment and people) to identify opportunities for improvement.

ERP Module Used Effectively by Operations

Essential Functions
  1. Knows the business and serves as the “go to” person to answer system functionality and business process questions.
  2. Utilizes in-depth understanding of the limitations of the application and how it may be changed to assess issues and define solutions.
  3. Troubleshoots ERP-related problems and works with the IT organization on problems that need some type of fix or resolution from a system perspective.
  4. Translates functional business requirements into technical requirements and specifications.
  5. Works closely with end users to spot trends in terms of need for additional training or changes that would improve the end-user functionality.
  6. Identifies process and/or configuration changes that could improve how the system supports the business

Reports & Analysis of Key Metrics

Essential Functions
  1. Develops, quantifies, and evaluates the transformation of internal and external information into business intelligence to support the strategic objectives of the organization and drive operational excellence.
  2. Provides analysis of operational metrics - defines, refines and/or reports on key operational metrics
  3. Produces ad hoc reporting as requested and analyzes the accuracy of data trends and reporting measures.
  4. Identifies areas at risk due to requirements. Partners with Business Development, Supply Chain Manager, and or Program Manager to mitigate risks.
  5. Supports weekly, monthly, and quarterly business reviews covering financial and non-financial metrics, including performance against stated objectives.
  6. Participates in efforts to maintain quality, coverage and relevancy of reporting while streamlining and automating report creation process.

Critical Success Factors

Attention to Detail

Is thorough and precise in accomplishing a task through concern for all the areas involved, no matter how small; monitors and checks work or information and plans and organizes time and resources efficiently; double-checks the accuracy of information and work product to provide accurate and consistent work; provides information on a timely basis and in a usable form to others who need to act on it; remains aware and takes care of details that are easy to overlook or dismiss as insignificant; compares observations of finished work to what is expected to find inconsistencies.

Presentation Skills

Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.

Process Management

Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.

Technical Learning

Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Position Qualifications


15 Years’ experience in a position with similar responsibilities.


• Experience with Lean Six Sigma.
• Excellent strategic and tactical business skills and a passion for using data to drive better decision making.
• Strong problem-solving skills, self-motivation and the capacity to work under pressure and tight deadlines.
• Strong communication skills, with the ability to clearly and concisely present issues, ideas and recommendations in verbal, written and presentation formats.
• Sound project management and business analysis experience within a pharmaceutical environment.
• Must have strong skills in building and maintaining successful networks and relationships with key leaders

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