Customer Service Representative Sample Job Description
Customer service specialists are in charge of achieving the consumer welfare goals of companies and corporations.
Summary
You will play a crucial role in ensuring that our customer base receives the highest level of customer service by responding to customer inquiries, championing the root cause and correction of customer concerns, and pro-actively adding value to the customer relationship. You will work closely with all internal teams to communicate and support customer expectations and requirements.
Job Results, Essential Functions & Measures of Success
Trusted Partner To Customers |
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Essential Functions
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Measures of Success
Supervisor's observation that incumbent:
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Customers Satisfied with Order Through Invoicing Process |
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Essential Functions
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Measures of Success
Supervisor's observation that:
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Process Improvements |
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Essential Functions
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Measures of Success
Receivers of information say that:
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Critical Success Factors
Communication
Problem Solving
Teamwork
Attention to Detail
Position Qualifications
Education & Experience
Associates degree or equivalent and three years of Customer Service experience or an equivalent combination of education and experience. Related BA/BS degree beneficial.
Computer Skills
• Basic Outlook skills as evidenced by creating and sending messages, working with address books, message handling, creating and using personal folders, scheduling appointments, working with meeting requests and managing tasks.
• Intermediate Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling, set tabs, change page orientation, sort, save, open and organize electronic files. Ability to apply page setup functions (margins, page numbers, footers, headers), and use search and replace.
• Intermediate Excel skills as evidenced by the ability to use workbooks, create simple formulas, insert and delete data, create and edit graphs & charts, filter and sort lists, format data, link data, change page orientation, add headers and footers, insert rows, enter, sort, & subtotal data.