IT Manager Sample Job Description

Maintains information technology strategies by managing staff; researching and implementing technological strategic solutions.

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Summary

Responsible for the management and maintenance of the company’s network resources, client PCs, electronic data processing systems and telecommunications systems. Manages life-cycle as well as ROI, and makes upgrades as necessary. Analyzes and maintains applications, procedures and systems (hardware and software). Monitors and evaluates efficiency and functionality of software and hardware usage. Maintains security and integrity. Stays up to date on industry trends and makes recommendations for hardware and software integrations that are cost effective and efficient. Works with senior leadership to develop, plan, and implement the overall strategic goals of the organization’s IT environment. Develops and provides ongoing user training on new and existing programs and technology. Troubleshoots all technology to prevent crashes or business interruption. Manages facilities.

Job Results, Essential Functions & Measures of Success

Secure, Available Network

Essential Functions
  1. Develops and manages company-wide capacity planning, architectural design, and redundancy to insure a stable and technically sound network environment.
  2. Defines the corporate policies, which relate to the functions of the Information Services Department (anti-virus, backup, email, security, etc.).
  3. Researches, designs and implements new technology solutions, trains technology department to provide support.
  4. Maintains the network inventory and asset database.
  5. Manages and maintains a backup and recovery strategy that follows organizational retention policies. Insures that formal processes are in place to ensure against company loss.
  6. Manages the development, maintenance and testing of information security safeguards or solutions to protect the confidentiality and integrity of information, and maintain the technical mechanisms of legitimate access to it.
Measures of Success
  • 99.9% Network up-time
  • Management’s satisfaction with network effectiveness and integrity
  • Results of information security risk assessments
Disaster Recovery: Supervisor satisfaction with:
  • Effectiveness of protocols
  • Documentation
  • Education to those who would be part of implementation/need to know
  • Current knowledge of DR solutions and advances

Effective, Efficient Department

Essential Functions
  1. Manages employee performance by establishing clear goals and expectations, tracking progress against the goals, ensuring timely feedback, and addressing performance problems and issues promptly.
  2. Delegates authority and accountability to staff for appropriate responsibilities and decisions that are consistent with the scope of their capabilities (where applicable), rules and regulations of regulatory authorities, and policies of the organization.
  3. Keeps staff properly trained in all areas affecting their jobs.
  4. Manages Department Budget
Measures of Success Competent Workforce:
  • All employees have results-focused job descriptions with corresponding measures of success
  • All employees have annual performance goals that are aligned with department and strategically
  • <90% achievement of performance goals
  • 100% of high performing employees have career development plans
  • 100% of employees with performance deficiencies are on performance improvement plans and removed on a timely basis if unable to improve
  • Employees feel that their good performance is acknowledged and appreciated
  • Differential in merit pay awards between high-performing and low-performing employees
  • Annual review is on time and appropriately reflects employee performance level (y-n)
  • Merit increases are differentiated based on performance
  • No more than 1% of all turnover is due to a mismatch with position
  • Employee training is completed by agreed-upon dates
  • Adherence to budget (%)

Technological Solutions to Business Needs

Essential Functions
  1. Coordinates the planning, selection, installation, and maintenance of corporate-wide business systems (accounting, e-mail, Intranet, manufacturing, etc.).
Measures of Success Supervisor's satisfaction with:
  • Quality of business case on recommendations for new equipment/upgrades
  • Minimal level of user disruption during installations

Solved Problems/Technical Guidance & Advice

Essential Functions
  1. Provides engineering level support of networking components (routers, switches, servers, communication links, etc.)
  2. Assists in the troubleshooting, diagnosis and repair for network related hardware and software problems.
  3. Provides training and education for end users on network operations, applications and usage.
  • Cycle time of routine trouble tickets
  • Effectiveness of user software training
  • Availability of user software training

Critical Success Factors

Customer Focus

Flexibility in establishing priorities in a changing environment to meet company and client needs.  Ability to identify the true problem vs. the presenting problem; as well as the ability to recommend the appropriate intervention to address its resolution. Ability to translate complex situations into simple, meaningful explanations that others can grasp. Ability to provide a high degree of customer service through responsiveness and anticipation of customer needs in order to establish long-term partnerships.

Influence

Ability to present a compelling business case that persuades groups and individuals to readily adopt new and existing technology for the purpose of performance improvement.  Ability to serve the customer through facilitation and consultation (in other words, teaching them to use systems/processes vs. doing it for them.)

Planning

Ability to evaluate and pursue initiatives, investments, and opportunities based on their fit with broader strategies, market opportunities, and to counter competitive threats. Ability to clearly and quickly work through the complexity of key issues, problems and opportunities to affect actions (e.g. leverage opportunities and resolve issues.)  Knows how to organize people, activities, and processes to get things done efficiently and effectively.

Talent Builder

Ability to attract, develop and retain talent to ensure that people with the right skills and motivations to meet business needs are in the right place at the right time.

Scope of Authority & Accountability

People: Moderately Complex (e.g. supervises a diverse group involved in somewhat unstructured tasks, but for which operational guidelines exist.) Operations: Moderately Complex (e.g., determining process improvement activities; evaluating the effectiveness of new programs; selecting vendors for routine operations.) Money or Capital: Moderately Complex (e.g., determining system improvements, negotiating with vendors.)

Position Qualifications

Minimum Education & Experience
B.S. Degree in Information Systems or equivalent educational education and experience and 6 or more years of related work experience

Other Skills/Knowledge/Experience
• Must be able to communicate effectively, both verbally and in writing with technical and non-technical audience
• Knowledge of current information technology hardware, networks, utilities, application requirements, reliability features and standards.
• The ability to formulate, execute and support solutions, consistent with Technology strategy.
• The ability and desire to work in a team oriented environment as well as manage time independently.

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